FAQ’s

Frequently Asked Questions

01
Can I customize my bike with components or accessories?

Yes, we offer customization options for many of our bikes, allowing you to select specific components or accessories to suit your preferences. Contact our customer service team for more information on customization options and pricing.

02
What is the average delivery time for online orders?

Delivery times may vary depending on your location and the availability of the product. Typically, orders are processed and shipped within 1-3 business days, with delivery times ranging from 3-7 business days for standard shipping.

03
What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal, and financing options through select third-party providers. Please refer to our Payment Options page for a complete list of accepted payment methods.

04
Can I cancel or modify my order after it has been placed?

Once an order has been placed, it may not be possible to cancel or modify it. However, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

05
How do I care for & maintain my bike to ensure its longevity?

Proper bike maintenance is essential for ensuring the longevity and performance of your bike. We recommend regular cleaning, lubrication, and inspection of key components. Visit our Maintenance Tips page for more information on bike care and maintenance.

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